Comments on: Customer Language http://customersrock.wordpress.com/2007/02/13/customer-language/ A blog about customers, their experiences, and how businesses can make sure their customer experiences rock! Wed, 23 Dec 2009 19:07:18 +0000 http://wordpress.com/ hourly 1 By: Becky Carroll http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-21298 Becky Carroll Thu, 19 Jun 2008 15:12:09 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-21298 Thanks for asking, Jaqueline. Most of my photos come from the website www.stockxpert.com (see my About page), as does this one. I always try to put the photo credit at the bottom of each blog post. Please use the photo credit listed above and purchase the photo for your own use. I don't own the photo so can't give permission to use. Again, thank you SO MUCH for asking! Thanks for asking, Jaqueline. Most of my photos come from the website http://www.stockxpert.com (see my About page), as does this one. I always try to put the photo credit at the bottom of each blog post. Please use the photo credit listed above and purchase the photo for your own use. I don’t own the photo so can’t give permission to use.

Again, thank you SO MUCH for asking!

]]> By: Jacqueline http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-21291 Jacqueline Thu, 19 Jun 2008 08:11:26 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-21291 Dear Sir, Am I allowed to use the "conversation-graphic" for a project? Yours sincerely, Jacqueline Dear Sir,

Am I allowed to use the “conversation-graphic” for a project?

Yours sincerely,
Jacqueline

]]> By: Giving Thanks « Customers Rock! http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-16204 Giving Thanks « Customers Rock! Wed, 21 Nov 2007 16:58:33 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-16204 [...] Customer Language [...] [...] Customer Language [...]

]]> By: Avis says "I wanna rock!" « Customers Rock! http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-2250 Avis says "I wanna rock!" « Customers Rock! Wed, 25 Apr 2007 05:51:38 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-2250 [...] have discussed taking the customer’s perspective quite a bit on this blog.  One key aspect of taking their [...] [...] have discussed taking the customer’s perspective quite a bit on this blog.  One key aspect of taking their [...]

]]> By: Becky Carroll http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-255 Becky Carroll Tue, 27 Feb 2007 15:19:28 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-255 Mark, I am glad you found this post useful! The emotional side of the customer experience speaks volumes. I am also flattered that you'd like to leverage this material. Let's talk about that offline. Mark, I am glad you found this post useful! The emotional side of the customer experience speaks volumes. I am also flattered that you’d like to leverage this material. Let’s talk about that offline.

]]> By: Mark Gregory http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-251 Mark Gregory Mon, 26 Feb 2007 21:50:55 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-251 Becky I really like this piece, a neat way of connecting with the emotional side of the customer experience. I always say that customers may forget what you did, they may forget word for word what you said, but they rarely forget how you made them feel. With your permission I'd like to include your approach to the Five Languages in some of my workshops? Becky I really like this piece, a neat way of connecting with the emotional side of the customer experience. I always say that customers may forget what you did, they may forget word for word what you said, but they rarely forget how you made them feel.

With your permission I’d like to include your approach to the Five Languages in some of my workshops?

]]> By: CustomersAreAlways http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-250 CustomersAreAlways Mon, 26 Feb 2007 21:04:20 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-250 <strong>Hold on Tight - It's the Carnivale of Customer Service!</strong> Get ready for an exciting Carnivale of Customer Service today!  We have lots of goodies for you, so sit back and relax as you go on all the rides and enjoy the customer service munchies ;)The Fish Creek House has... Hold on Tight – It’s the Carnivale of Customer Service!

Get ready for an exciting Carnivale of Customer Service today!  We have lots of goodies for you, so sit back and relax as you go on all the rides and enjoy the customer service munchies ;) The Fish Creek House has…

]]> By: Becky Carroll http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-198 Becky Carroll Wed, 14 Feb 2007 20:00:50 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-198 Meikah, Thanks for sharing another "personal touch" story. In a B2B setting, this is often critical for showing a customer that you really do care about their needs. Sometimes, it is the only way you can build a relationship. Thanks for your story! Thanks also for posting on this in your blog. :-) Meikah,

Thanks for sharing another “personal touch” story. In a B2B setting, this is often critical for showing a customer that you really do care about their needs. Sometimes, it is the only way you can build a relationship. Thanks for your story!

Thanks also for posting on this in your blog. :-)

]]> By: Custserv » Customer Service News Round-up - The New Competitive Edge http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-196 Custserv » Customer Service News Round-up - The New Competitive Edge Wed, 14 Feb 2007 09:54:09 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-196 [...] Becky of Customers Rock! has a timely post on expressing love and appreciation to customers this Valentine’s Day. Becky shares Gary Chapman’s The Five Love Languages, and applied it to customer service. She did a good job at emphasizing the importance of building a relationship and investing time in customers thereby giving... [...] [...] Becky of Customers Rock! has a timely post on expressing love and appreciation to customers this Valentine’s Day. Becky shares Gary Chapman’s The Five Love Languages, and applied it to customer service. She did a good job at emphasizing the importance of building a relationship and investing time in customers thereby giving… [...]

]]> By: Meikah Delid http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-195 Meikah Delid Wed, 14 Feb 2007 09:15:05 +0000 http://customersrock.wordpress.com/2007/02/13/customer-language/#comment-195 I love this post Becky! It really touches on the core of customer service, which should involve people, meaning interactions, and yes, you need these five love languages to do that successfully. I have a story to share,too. It's a B2B experience. The COO of my husband's company one day left his airconditioned comfortable office to meet their distributors (http://custserv.gbwatch.com/index.php?s=guest+blogger). As a result, he got to know their customers's needs and concerns really well, and he was greatly appreciated for doing that. Great stories! Hope everyone spreads the word... I love this post Becky! It really touches on the core of customer service, which should involve people, meaning interactions, and yes, you need these five love languages to do that successfully.

I have a story to share,too. It’s a B2B experience. The COO of my husband’s company one day left his airconditioned comfortable office to meet their distributors (http://custserv.gbwatch.com/index.php?s=guest+blogger). As a result, he got to know their customers’s needs and concerns really well, and he was greatly appreciated for doing that.

Great stories! Hope everyone spreads the word…

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