Comments on: Rockin’ our customer’s experience online

By: Defining “Customer-Focused Strategy” « Customers Rock!

Defining “Customer-Focused Strategy” « Customers Rock! — Thu, 15 May 2008 00:08:53 +0000

[...] Customer strategy is the main focus of this blog as well as what I do (and have been doing) for a living. I like the paragraph on wrote on customer strategy last year at about this time; here is the excerpt from the post Rockin’ Our Customer’s Experience Online: [...]

By: Best Practices for Rockin' the Online Experience « Customers Rock!

Best Practices for Rockin' the Online Experience « Customers Rock! — Thu, 10 May 2007 16:55:13 +0000

[...] Comments (RSS) « Rockin’ our customer’s experience online [...]

By: Becky Carroll

Becky Carroll — Thu, 10 May 2007 15:37:57 +0000

Rob, thanks for coming by the blog after the conference and sharing such nice words. I completely agree with you that every website is competing, just as every experience is competing for how customers are treated. For this reason I feel it is important to look outside your own industry when seeking best practices for benchmarking. It is more critical, however, to talk with your customers so you can understand their expectations.

Darren, thanks for your compliment, too.

By: Darren

Darren — Thu, 10 May 2007 01:17:02 +0000

nice

By: Rob Druhot

Rob Druhot — Wed, 09 May 2007 22:45:52 +0000

Becky:

As a participant at the conference and an attendee in your session, you presented the facts in regard to how a custoemr site ROCKS. With the online websites for everything both B2B and B2C, every website is competing against every other one out there. It is time that company’s start to open their eyes and realize this.

Your presentation was both enlightening and enjoyable. Keep up the great work.

Rob