Comments on: Weekend reading

By: Becky Carroll

Becky Carroll — Wed, 23 May 2007 00:41:09 +0000

Christy, so glad you came by! I have been following The Diff for awhile now, and I just love it! It is great to find others who are like-minded so we can all get together and help drive much-needed change in corporate thinking about customers. Every bit counts.

Let’s see… what can we work on together?

By: christy

christy — Tue, 22 May 2007 18:34:30 +0000

Holy moley, Becky! You’re right — we’re kindred spirits. Thanks for letting us know that you think the same way. We certainly have to band together in order to survive the bad stuff out there.

Toby, on whether this focus comes from marketing or blogging, I think it’s neither. You should hear Dan Gilbert talk about “losing on the small things” in the talk he gives during every employee orientation session. I think it’s a core personality trait – either you get it or you don’t. Some need to have it brought out, but if you don’t have it, please do not take a job where you interact with customers!

christy

By: Becky Carroll

Becky Carroll — Wed, 16 May 2007 07:42:28 +0000

Geoff, great to come across your blog as well! I look forward to hearing more about your second conversation and your book.

Toby, I believe you are right about the hazards of the job, made worse by those of us who focus on customer service and marketing! I will have to check out the Marriott blog… thanks for the lead. And, as always, thanks for coming!

By: Toby

Toby — Sun, 13 May 2007 16:45:10 +0000

Becky – Do you think that analyzing customer experiences is simple a hazard of being a professional marketer or a blogger (smile)?
I enjoyed Geoff’s interview also. It’s very exciting to see major brands beginning to participate in social media marketing. Bill Marriott, from Marriott Hotels, is a wonderful example of a CEO blog. Bill combines bits of company information with personal experiences for a very engaging “conversational” read. Appreciate the ‘tip of the hat” to Diva Marketing.

By: Geoff Livingston

Geoff Livingston — Sat, 12 May 2007 04:03:16 +0000

Thanks for the link. It was quite a revealing interview, and actually led to a second conversation that will be featured in my book. Great to stumble on your blog.