Comments on: Your People: The Competitive Advantage http://customersrock.wordpress.com/2007/05/23/your-people-the-competitive-advantage/ A blog about customers, their experiences, and how businesses can make sure their customer experiences rock! Wed, 23 Dec 2009 19:07:18 +0000 http://wordpress.com/ hourly 1 By: What Makes Great Customer Service? « Customers Rock! http://customersrock.wordpress.com/2007/05/23/your-people-the-competitive-advantage/#comment-7850 What Makes Great Customer Service? « Customers Rock! Wed, 20 Jun 2007 22:05:02 +0000 http://customersrock.wordpress.com/2007/05/23/your-people-the-competitive-advantage/#comment-7850 [...] I shared the story from a previous post that was sent to me by Scott Westerman about the importance of the human factor (not directly about call centers, but a great story!).  Please go to her blog and share your [...] [...] I shared the story from a previous post that was sent to me by Scott Westerman about the importance of the human factor (not directly about call centers, but a great story!).  Please go to her blog and share your [...]

]]> By: Christy Brewer http://customersrock.wordpress.com/2007/05/23/your-people-the-competitive-advantage/#comment-4411 Christy Brewer Wed, 23 May 2007 20:48:24 +0000 http://customersrock.wordpress.com/2007/05/23/your-people-the-competitive-advantage/#comment-4411 Whoah!! This is *so* cool! I'm getting ready to move to Greenville, South Carolina, in a few weeks... of course I'm asking around to find my new dentist, doctors... One newly transplanted friend volunteered her dry cleaner. Here's how she described the company: "There are no tickets. They know my phone number by heart. They only asked once how much starch to put in my husband's shirts. Did I tell you there are no tickets? Yeah. And they've never misplaced a thing." Now, that's not paying your cable bill in the ice cream aisle, but it comes awfully close! I can't wait to try out this new dry cleaner... now, if only she had remembered the name. No matter. We'll just stop by at lunch. ;-) Great post, you two! Whoah!! This is *so* cool! I’m getting ready to move to Greenville, South Carolina, in a few weeks… of course I’m asking around to find my new dentist, doctors… One newly transplanted friend volunteered her dry cleaner. Here’s how she described the company:

“There are no tickets. They know my phone number by heart. They only asked once how much starch to put in my husband’s shirts. Did I tell you there are no tickets? Yeah. And they’ve never misplaced a thing.”

Now, that’s not paying your cable bill in the ice cream aisle, but it comes awfully close!

I can’t wait to try out this new dry cleaner… now, if only she had remembered the name. No matter. We’ll just stop by at lunch. ;-)

Great post, you two!

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