Comments on: Car ownership made easy http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/ A blog about customers, their experiences, and how businesses can make sure their customer experiences rock! Wed, 23 Dec 2009 19:07:18 +0000 http://wordpress.com/ hourly 1 By: JAMEEL http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-20841 JAMEEL Fri, 23 May 2008 10:43:09 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-20841 Becky, That was a good write up. Have you anything on Branding of Service. I am working on that. May be I can share my thoughts with you. Have you any suggestions for customer retention in car service business? Becky,

That was a good write up. Have you anything on Branding of Service. I am working on that. May be I can share my thoughts with you. Have you any suggestions for customer retention in car service business?

]]> By: BrandingWire Gets an Overhaul « Customers Rock! http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-16198 BrandingWire Gets an Overhaul « Customers Rock! Wed, 21 Nov 2007 16:10:11 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-16198 [...] Car ownership made easy about customer service in the auto sales industry (with tips!) [...] [...] Car ownership made easy about customer service in the auto sales industry (with tips!) [...]

]]> By: Customer service report card: car dealer service « Customers Rock! http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-13337 Customer service report card: car dealer service « Customers Rock! Wed, 19 Sep 2007 05:17:35 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-13337 [...] ItThanking OthersNordstrom Rack: It's about peopleHappy Birthday, America!Where Did My Dress Go?Car ownership made easyThe Becky Carroll JingleThe Blockbuster Online Customer ExperienceDesperately Seeking Customer [...] [...] ItThanking OthersNordstrom Rack: It’s about peopleHappy Birthday, America!Where Did My Dress Go?Car ownership made easyThe Becky Carroll JingleThe Blockbuster Online Customer ExperienceDesperately Seeking Customer [...]

]]> By: Becky Carroll http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11809 Becky Carroll Fri, 10 Aug 2007 00:22:23 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11809 Thanks, Teri! I really appreciate your encouraging words and for taking the time to comment. As you mentioned in the quote from the teacher, actions make all the difference in building relationships. When we look at our actions from the point of view of the other person/customer, we see how it can impact the relationship (and in the case of a business, loyalty and advocacy). Thanks, Teri! I really appreciate your encouraging words and for taking the time to comment. As you mentioned in the quote from the teacher, actions make all the difference in building relationships. When we look at our actions from the point of view of the other person/customer, we see how it can impact the relationship (and in the case of a business, loyalty and advocacy).

]]> By: Teri Isner http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11801 Teri Isner Thu, 09 Aug 2007 22:36:22 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11801 This customer care and follow up is the most important ingredient and well copied by many businesses. Any sales person in most any field would be helped by copying the ideas you have shared here. One teacher once shared it is not what you do but how you make people feel that will develop loyality and referrals. This customer care and follow up is the most important ingredient and well copied by many businesses. Any sales person in most any field would be helped by copying the ideas you have shared here. One teacher once shared it is not what you do but how you make people feel that will develop loyality and referrals.

]]> By: Car ownership made easy http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11719 Car ownership made easy Wed, 08 Aug 2007 15:46:36 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11719 <strong>Car ownership made easy</strong> Great post. Thanks! I'll add a link to your post. Car ownership made easy

Great post. Thanks! I’ll add a link to your post.

]]> By: Acorn Creative http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11639 Acorn Creative Tue, 07 Aug 2007 03:39:33 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11639 [...] Wire Crew; Drew Mclellan, Martin Jelsema, Olivier Blanchard , Steve Woodruff, Valeria Maltoni, Becky Carroll, Patrick Schaber, Lewis Green … and now here’s my [...] [...] Wire Crew; Drew Mclellan, Martin Jelsema, Olivier Blanchard , Steve Woodruff, Valeria Maltoni, Becky Carroll, Patrick Schaber, Lewis Green … and now here’s my [...]

]]> By: Becky Carroll http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11626 Becky Carroll Mon, 06 Aug 2007 22:52:57 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11626 Martin, thank you for your comment. I think branding has a tough part to play; as you say, there is a certain stigma, at least here in the US, associated with a car dealership. A customer-focused branding campaign, similar to what Longo Toyota in Los Angeles has done, could help but only if it is accompanied with honest-to-goodness great customer service and positive word of mouth. It is a big hump to get over, but it does seem doable! Martin, thank you for your comment. I think branding has a tough part to play; as you say, there is a certain stigma, at least here in the US, associated with a car dealership.

A customer-focused branding campaign, similar to what Longo Toyota in Los Angeles has done, could help but only if it is accompanied with honest-to-goodness great customer service and positive word of mouth. It is a big hump to get over, but it does seem doable!

]]> By: Becky Carroll http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11625 Becky Carroll Mon, 06 Aug 2007 22:50:21 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11625 Patrick, glad you liked the post. I think I could have gone on for awhile, but it was getting late and I had to stop. ;-) Let us know if you end up getting a Toyota down the road. I think I would get one for my next car, possibly a Prius! Patrick, glad you liked the post. I think I could have gone on for awhile, but it was getting late and I had to stop. ;-)

Let us know if you end up getting a Toyota down the road. I think I would get one for my next car, possibly a Prius!

]]> By: Becky Carroll http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11624 Becky Carroll Mon, 06 Aug 2007 22:49:00 +0000 http://customersrock.wordpress.com/2007/08/05/car-ownership-made-easy/#comment-11624 Lewis, I have disliked the experience since about 1987, when I was jerked around by a car dealer (happened to be Toyota, actually, but I don't hold that against the company - just the dealership group!). The Saturn car buying experience was great back in the early '90s, but their customer service now leaves something to be desired (at least in San Diego). The internet sales/Costco buying program is what we used this last time, and it took a lot of the headache out of the process, but not all of it. We need a major revamp here! Thanks for your comments, Lewis. :-) Lewis, I have disliked the experience since about 1987, when I was jerked around by a car dealer (happened to be Toyota, actually, but I don’t hold that against the company – just the dealership group!). The Saturn car buying experience was great back in the early ’90s, but their customer service now leaves something to be desired (at least in San Diego).

The internet sales/Costco buying program is what we used this last time, and it took a lot of the headache out of the process, but not all of it. We need a major revamp here!

Thanks for your comments, Lewis. :-)

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