Customers Rock!

A blog about customers, their experiences, and how businesses can make sure their customer experiences rock!

How Not to do Customer Service

Posted by Becky Carroll on September 27, 2007

grocery-store.jpg This week, I spoke on customer service tips and best practices at CasinoFest IV in San Diego with Phil Wesel of MEI.  We shared this fun “how not to do customer service” video with the audience, and it is great for a laugh.  The setting is a grocery store employee training friends on how to get out of work.

Please let me know how you like having videos like this here at Customers Rock!, and leave me a comment to tell me what you think.  Thanks!

(Photo credit: mikdam)

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6 Responses to “How Not to do Customer Service”

  1. Notice how the guy who approaches him is in a fraternity…so I’m not surprised.

  2. I noticed that. Do you think the reaction would have been different if it wasn’t someone from a fraternity? ;-)

  3. Scott said

    I love this stuff. What a great way to make a point in reverse. Definitely keep these coming!

  4. Glad to have you chime in on this, Scott! It does make a point, doesn’t it? Thanks for the feedback. :-)

  5. I love checking out funny customer service videos over at YouTube. Yes, Becky, keep the videos coming. Every now and then we need a laugh!

  6. Thanks, Maria. Let me know if you find other good ones!

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