Comments on: Re-Experiencing Starbucks: Update 3 – The Training http://customersrock.wordpress.com/2008/02/29/re-experiencing-starbucks-update-3-the-training/ A blog about customers, their experiences, and how businesses can make sure their customer experiences rock! Wed, 23 Dec 2009 19:07:18 +0000 http://wordpress.com/ hourly 1 By: Jolene Ehrer http://customersrock.wordpress.com/2008/02/29/re-experiencing-starbucks-update-3-the-training/#comment-20268 Jolene Ehrer Wed, 05 Mar 2008 22:44:48 +0000 http://customersrock.wordpress.com/?p=442#comment-20268 Well maybe this one doesn't count since it was a Starbucks inside a Barnes and Noble bookstore, (they don't take Starbucks gift cards either, bummer).. Okay my experience... I ordered my usual cappacino with vanilla flavor (they don't carry irish cream anymore).... My sis order a mocha something or other. Well the barrista or whatever you call him (spaced out dude is my name for him)... made our drinks set them on the counter and said, "You know what?, I think I forgot the espresso).... So he makes them all over again (while a line was forming by the cashier).... I observed: he had no idea how to foam milk..., and I know he didn't add the vanilla as it didn't take like vanilla. And he added the espresso (coffee) AFTER he put the milk in... Have you EVER heard of such a fiasco.. Oh yes this was in the B & N store off Dysart in Avondale, AZ... My advice is if you see this dude get some bottled water or something... He doesn't know beans about coffe... Well maybe this one doesn’t count since it was a Starbucks inside a Barnes and Noble bookstore, (they don’t take Starbucks gift cards either, bummer)..
Okay my experience… I ordered my usual cappacino with vanilla flavor (they don’t carry irish cream anymore)…. My sis order a mocha something or other. Well the barrista or whatever you call him (spaced out dude is my name for him)… made our drinks set them on the counter and said, “You know what?, I think I forgot the espresso)…. So he makes them all over again (while a line was forming by the cashier)…. I observed: he had no idea how to foam milk…, and I know he didn’t add the vanilla as it didn’t take like vanilla. And he added the espresso (coffee) AFTER he put the milk in… Have you EVER heard of such a fiasco.. Oh yes this was in the B & N store off Dysart in Avondale, AZ… My advice is if you see this dude get some bottled water or something… He doesn’t know beans about coffe…

]]> By: Erin Cavallo http://customersrock.wordpress.com/2008/02/29/re-experiencing-starbucks-update-3-the-training/#comment-20262 Erin Cavallo Wed, 05 Mar 2008 03:53:12 +0000 http://customersrock.wordpress.com/?p=442#comment-20262 I was at my local Starbucks this morning, and saw an almost identical sign (Our Promise)... same content, different hand writing and names obviously. I spend the two minutes that I waited for my coffee reading all the names and the other new (human created-looking) signage. What a great way to personalize the coffee buying experience. I was at my local Starbucks this morning, and saw an almost identical sign (Our Promise)… same content, different hand writing and names obviously. I spend the two minutes that I waited for my coffee reading all the names and the other new (human created-looking) signage. What a great way to personalize the coffee buying experience.

]]> By: Julie, writer Surefirewealth.com http://customersrock.wordpress.com/2008/02/29/re-experiencing-starbucks-update-3-the-training/#comment-20252 Julie, writer Surefirewealth.com Mon, 03 Mar 2008 15:43:20 +0000 http://customersrock.wordpress.com/?p=442#comment-20252 This looks like a positive direction for Starbucks. Perhaps this training has allowed them to reinforce what the coffee house originally stood for and its perspectives on customer satisfaction and experience. Where I come from, Starbucks still reigns supreme over other coffee shops though. This looks like a positive direction for Starbucks. Perhaps this training has allowed them to reinforce what the coffee house originally stood for and its perspectives on customer satisfaction and experience. Where I come from, Starbucks still reigns supreme over other coffee shops though.

]]> By: Meikah Delid http://customersrock.wordpress.com/2008/02/29/re-experiencing-starbucks-update-3-the-training/#comment-20249 Meikah Delid Mon, 03 Mar 2008 06:43:54 +0000 http://customersrock.wordpress.com/?p=442#comment-20249 Way to go, Becky! Expect more Starbucks observations and lessons from me. Keep at it everyone! :) Way to go, Becky! Expect more Starbucks observations and lessons from me. Keep at it everyone! :)

]]> By: Gordon Whitehead http://customersrock.wordpress.com/2008/02/29/re-experiencing-starbucks-update-3-the-training/#comment-20243 Gordon Whitehead Sun, 02 Mar 2008 07:16:57 +0000 http://customersrock.wordpress.com/?p=442#comment-20243 Great article on what is actually happening at the Starbucks coalface. Howard Shultz’s has a hard job ahead with brands like McDonald's and Dunkin Donuts moving into the more profitable coffee market. I think Starbucks has to focus on high-quality coffee and a great coffee experience, but I suspect they're going to lose market share. As a brit living in Australia, seeing these three iconic brands fighting it out is great to watch. Great article on what is actually happening at the Starbucks coalface. Howard Shultz’s has a hard job ahead with brands like McDonald’s and Dunkin Donuts moving into the more profitable coffee market.

I think Starbucks has to focus on high-quality coffee and a great coffee experience, but I suspect they’re going to lose market share.

As a brit living in Australia, seeing these three iconic brands fighting it out is great to watch.

]]> By: Boring Market http://customersrock.wordpress.com/2008/02/29/re-experiencing-starbucks-update-3-the-training/#comment-20233 Boring Market Sat, 01 Mar 2008 05:04:07 +0000 http://customersrock.wordpress.com/?p=442#comment-20233 Thanks for the link Becky! The fruits of Howard Shultz’s labor will be seen in the months to come, I guarantee it. Customers will come to Starbucks for the high-quality beverages and genuine customer service. Starbucks glory days are ahead of them. Thanks for the link Becky! The fruits of Howard Shultz’s labor will be seen in the months to come, I guarantee it. Customers will come to Starbucks for the high-quality beverages and genuine customer service. Starbucks glory days are ahead of them.

]]>