Comments on: Focus on the Customer Experience http://customersrock.wordpress.com/2008/04/30/focus-on-the-customer-experience/ A blog about customers, their experiences, and how businesses can make sure their customer experiences rock! Wed, 23 Dec 2009 19:07:18 +0000 http://wordpress.com/ hourly 1 By: Becky Carroll http://customersrock.wordpress.com/2008/04/30/focus-on-the-customer-experience/#comment-20769 Becky Carroll Thu, 15 May 2008 14:34:16 +0000 http://customersrock.wordpress.com/?p=489#comment-20769 Darren, seamless customer contact is pretty amazing to watch in practice; Four Seasons and Ritz Carlton both do it well. Now if only others would pick up on it...! Thanks for your comment. :) Darren, seamless customer contact is pretty amazing to watch in practice; Four Seasons and Ritz Carlton both do it well. Now if only others would pick up on it…!

Thanks for your comment. :)

]]> By: darren http://customersrock.wordpress.com/2008/04/30/focus-on-the-customer-experience/#comment-20710 darren Tue, 06 May 2008 19:18:28 +0000 http://customersrock.wordpress.com/?p=489#comment-20710 As a non-business owner, I'm not sure if I have any direct words of wisdom for you. But, as an active blogger focused on the customer service experience, I have MANY examples of what I consider best (and not-so-best) practice. Like seamless customer contact at <a href="http://www.timinganddelivery.com/yew-restaurant-four-seasons-vancouver-round-2/" rel="nofollow">The Four Seasons</a>, or more than one occasion. darren As a non-business owner, I’m not sure if I have any direct words of wisdom for you. But, as an active blogger focused on the customer service experience, I have MANY examples of what I consider best (and not-so-best) practice.

Like seamless customer contact at The Four Seasons, or more than one occasion.

darren

]]> By: Retail Contrarian http://customersrock.wordpress.com/2008/04/30/focus-on-the-customer-experience/#comment-20689 Retail Contrarian Fri, 02 May 2008 20:13:17 +0000 http://customersrock.wordpress.com/?p=489#comment-20689 <strong>Customers Rock Thinks 50 Ways Rocks...</strong> For those of you who haven't had the chance to check out Becky Carroll's Customers Rock blog it's well worth a few minutes out of your day. Recently, Becky quoted from Doug's "50 Ways" list within a framework of focusing... Customers Rock Thinks 50 Ways Rocks…

For those of you who haven’t had the chance to check out Becky Carroll’s Customers Rock blog it’s well worth a few minutes out of your day. Recently, Becky quoted from Doug’s “50 Ways” list within a framework of focusing…

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