Customers Rock!

A blog about customers, their experiences, and how businesses can make sure their customer experiences rock!

Age of Conversation: Launched Today!

Posted by Becky Carroll on July 16, 2007

ebook.jpg What book has 103 marketing bloggers representing 10 countries and four continents and where 100% of the proceeds support Variety Children’s Charity

The newly released book The Age of Conversation

Back in April, two really smart bloggers, Drew McLellan and Gavin Heaton (themselves representing two countries and continents), set a goal of publishing a book with contributions from 100 bloggers.  Topic: the conversation age.  Each author wrote a one-page chapter for the book, interpreting the topic from their own point of view.  For example, my chapter is titled Conversations and the Customer Experience.

The format of the book provides for a quick read with lots of great food for thought on conversations in this age of new media.  The book is being released in three formats, so you can choose how you want to read it!

Hardcover: $29.99

Paperback: $16.99

e-Book: $9.99

Again, all proceeds are going to charity.  No author is going to earn any money from this book.

I highly encourage you to buy a copy of the book today, and spread the word on your blog, in your newsletter, and through your own conversations.  Be sure and come back here and leave your thoughts on the book!

Check out the great press this book is already getting:

Advertising Age

Social Computing Magazine

Update: more press!

Fast Company blog

Business Week blog


Below is the list of all 103 influential authors.  Here’s to The Age of Conversation!

Gavin Heaton, editor
Drew McLellan, editor

Valeria Maltoni
Emily Reed
Katie Chatfield
Greg Verdino
Mack Collier
Lewis Green
Ann Handley
Mike Sansone
Paul McEnany
Roger von Oech
Anna Farmery
David Armano
Bob Glaza
Mark Goren
Matt Dickman
Scott Monty
Richard Huntington
Cam Beck
David Reich
Luc Debaisieux
Sean Howard
Tim Jackson
Patrick Schaber
Roberta Rosenberg
Uwe Hook
Tony D. Clark
Todd Andrlik
Toby Bloomberg
Steve Woodruff
Steve Bannister
Steve Roesler
Stanley Johnson
Spike Jones
Nathan Snell
Simon Payn
Ryan Rasmussen
Ron Shevlin
Roger Anderson
Robert Hruzek
Rishi Desai
Phil Gerbyshak
Peter Corbett
Pete Deutschman
Nick Rice
Nick Wright
Michael Morton
Mark Earls
Mark Blair
Mario Vellandi
Lori Magno
Kristin Gorski
Kris Hoet
G.Kofi Annan
Kimberly Dawn Wells
Karl Long
Julie Fleischer
Jordan Behan
John La Grou
Joe Raasch
Jim Kukral
Jessica Hagy
Janet Green
Jamey Shiels
Dr. Graham Hill
Gia Facchini
Geert Desager
Gaurav Mishra
Gary Schoeniger
Gareth Kay
Faris Yakob
Emily Clasper
Ed Cotton
Dustin Jacobsen
Tom Clifford
David Polinchock
David Koopmans
David Brazeal
David Berkowitz
Carolyn Manning
Craig Wilson
Cord Silverstein
Connie Reece
Colin McKay
Chris Newlan
Chris Corrigan
Cedric Giorgi
Brian Reich
Becky Carroll
Arun Rajagopal
Andy Nulman
Amy Jussel
AJ James
Kim Klaver
Sandy Renshaw
Susan Bird
Ryan Barrett
Troy Worman
S. Neil Vineberg

CB Whittemore


9 Responses to “Age of Conversation: Launched Today!”

  1. Becky,

    I bought two paperbacks: One for me and one as part of a gift package for my professional association, IMCNE.

  2. I just bought the hardcover edition, as I think it will be a nice discussion item! 😉

  3. Becky,

    I wanted to drop you a line to compliment your article in the Age of Conversation book. I thought it was very well written and I could not agree more with your thoughts and ideas. The age of conversation and customer experience must go hand in hand. Just wanted to pass along my compliments.

  4. Thanks, Cord; I am flattered!

    The only way we can learn about our customers enough to meet their needs is to engage them in conversation everywhere they “touch” our company.

    I look forward to more conversation on the book as it gets out there. Thanks again; you rock!

  5. I’m so thrilled this project is finally seeing the light of day! I can’t wait to hear more about what people think… as well as read my copy! It’s very, very exciting.

  6. Congratulations, Becky, and the whole team involved in this book! Becky, you seem to be doing one good deed after another. Keep at it! I should check the book out. I know already it’s one good read! 🙂

  7. Tim, I am glad to see it out as well. It will be fun to engage in the conversation about the conversation!

    I am looking forward to reading your contribution.

  8. Meikah, thanks so much. It was a lot of hard work on the part of many – all I did was write a chapter! 😉

    Let me know what you think, right here, once you give it a read!

  9. […] to be part of a collaborative project to write an ebook called Age of Conversation.  This book was jointly written by 103 authors each contributing one chapter (a one-page essay) on the aforementioned topic in whatever way they […]

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