Customers Rock!

A blog about customers, their experiences, and how businesses can make sure their customer experiences rock!

Web Marketing and Customer Expectations: A Podcast

Posted by Becky Carroll on July 27, 2007

image001.gif If you would like to hear more about creating a rockin’ online web experience for your customers, stop by the eMarketingTalkShow today!  I will be the guest on a live podcast today, July 27, from 4 – 5 PM Pacific time.

The podcast will be in four 15-minute segments as follows:

  • Understanding the Customer Experience
  • Developing a Rockin’ Web Experience for Your Customers
  • Customer Service Expectations on the Web
  • Customers do Rock! (examples)

You can listen live or download the archived podcast later (right click on the button on the right of the page; even though it says “coming soon”, the files are there!).  You can also call in during the live show with questions at 866-613-1612.

If you want to learn more about customer experience on the web, or if you just want to connect a live voice with a face/blog, then come and check it out!  There are a lot of other topics at eMarketingTalkShow as well, including podcasts from experts on SEO, usability, and various aspects of internet marketing.  A great resource!


2 Responses to “Web Marketing and Customer Expectations: A Podcast”

  1. Excellent show Becky !

    Loved listening to the podcast. Yup,very right today most of the organizations are running after new customers 🙂 and forgetting their relationships with existing customers.

  2. Thanks! I hope it will serve as a good overview of why focusing on the customer experience is important.

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