Customers Rock!

A blog about customers, their experiences, and how businesses can make sure their customer experiences rock!

Friday Links

Posted by Becky Carroll on May 23, 2008

links, card Here are a few links and things to keep you thinking/busy this weekend.


Well, I am finally Twittering actively!  Thank you to Doug Meacham, Toby Bloomberg, and Mack Collier for the gentle encouragement.  You can follow me via this link.  It is really cool so far (except for those pesky outages), and I am finding a whole new conversation taking place there.

For those of you not familiar with Twitter, it is kind of a cross between a blog and instant messaging.  Your posts are called Tweets, and they have to be less than 140 characters.  Those people who subscribe to your Twitter stream are your “followers”, and you can “follow” others.  You can then see the conversations taking place between them.  Give it a try!

Free Groundswell Book!

Charlene Li and Josh Bernoff are graciously giving away copies of their new book, Groundswell, to the first 100 bloggers who respond to their post.  There are still a few left, and I highly recommend the book.  Here is my book review on Groundswell.  Go read it and and do your own book review on your blog!

Peppers Unplugged

Don Peppers from Peppers and Rogers Group is starting up a video blog.  Way to go, Don!  Here is some info on the first video:

“Hey, I just returned from a week in Singapore, Australia and New Zealand. In Singapore I heard that when a mobile phone company down in that region removed the upper limit on what their call center reps were allowed to spend to satisfy a customer, it actually reduced the average amount each rep spent!

I worked at PRG with Don and his co-founder Martha for 5 years, and they are both great speakers and wonderful people.  Look for more good stuff to come.

(Photo credit: yanc)


3 Responses to “Friday Links”

  1. glennross said

    I have a lot of respect for Don and I hope his vlog takes off. Since I couldn’t find a way to give him feedback, perhaps you can pass along to him that I wish it had an RSS feed.

    Oh, and you can follow me on Twitter at

    Happy Memorial Day!

  2. Toby said

    Becky looking forward to your 140 character tweets! In keeping with customers rock .. Concast is using Twitter to support customer service and Zappos has tweet contests.

  3. Thanks for the heads-up on other Corporate tweeters, Toby! FreshBooks is another good one to follow.

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