Timely Advice for Graduates
Posted by Becky Carroll on May 24, 2007
Back in March, I was invited by Drew McLellan to share my advice for how to land your first job. Although the focus is mainly marketing, much of the advice applies across the board. In my response I also applied the advice to relationships with customers. Here is one of my entries, with the customer application included:
2. Be honest at all times.
Story: I was an engineering undergrad and interviewed for a job at HP. I was told the hardest part of the interview would be the technical interview session. With sweaty palms, I entered the conference room and was asked many questions to test my technical abilities and knowledge. There was one question that was especially challenging, and I didn’t know the answer to it. I could have faked something, but I decided to be honest and said, “I don’t know the answer.” The interviewer thanked me and moved on to the next question. “Wait, what was the answer to that question?”, I said. The interviewer answered, “I don’t know, either. I just wanted to see how you would answer.” I got the job (and then worked for HP for nearly 14 years!). Honesty and integrity will serve you well as you put your best foot forward into the job market (and beyond). Go get ‘em!
(Application to customers: Be open, honest, and transparent with customers at all times. If you truly can’t answer their question, let them know — but then find someone who can. Customer trust is often shaken by even small mistakes. Admit them, apologize, and do what’s right for the customer. Building strong relationships will help your organization grow trust with your customers, but it takes time and planning. It is worthwhile!)
Drew took all the great advice he received and has turned it into a beautiful, free eBook just in time for college graduation season! The book is 50 pages long and is so nicely done it would make a fabulous gift (I am giving a copy to my niece who just graduated from University of North Carolina!).
Again, many, many thanks to Drew for pulling together such a fabulous eBook. Drew, you are so generous with your time! Below is the list of contributors. If you send it on to a grad, let us know how it was received!
College Grad Advice eBook contributors:
Roger von Oech
Tony D. Clark
(Photo credit: fozrocket)